ZELIO E Mobility, India’s leading electric vehicle manufacturer, has announced a 2-year full warranty on all its two-wheeler and three-wheeler electric vehicles. This warranty is applicable to all vehicles purchased from April 1, 2025.
This includes two-wheeler models like X-Men, Gracy, Eeva, Mistery, and e-rickshaw models like Tanga Butterfly and Tanga SS. The announcement aims to increase customer confidence, provide solid after-sales service, and emphasize the company’s technical quality.
ZELIO 2-Year Warranty: Key Highlights
The 2-year warranty announced by ZELIO E Mobility has several key features. This warranty covers key components including the motor, controller, chassis, and battery, and there is no mileage limit. This warranty is applicable to vehicles purchased from April 1, 2025. The warranty is transferable so that it continues even if the vehicle owner changes.
The claim process is also easy, completely paperless, and the resolution is provided within three working days. Currently, ZELIO’s service network consists of 400 dealers, and it is planned to expand to 1000 dealers by the end of 2025.
Why is this warranty special? 5 reasons!
- No Kilometer Limit: This warranty from ZELIO is offered without any driving time/distance limit. The biggest advantage is that no matter how far the vehicle is driven, the warranty continues.
- Paperless Claim: No documents are required in the warranty claim process. The customer only needs to claim online and send the defective parts — it is a very easy and time-saving procedure.
- Transferable Warranty: This warranty continues even if the vehicle owner changes. This means that the person buying the second-hand vehicle can also use ZELIO’s warranty services.
- 3-Day Solution Guarantee: ZELIO promises to resolve the claimed parts within three working days. This ensures fast service to the customers.
- Confidence in Quality: The 2-year full coverage shows the confidence that ZELIO has in the quality and durability of their products.
These features make ZELIO’s warranty even stronger compared to other brands.
Which models is it applicable for?
| Category | Models | Price Range (Ex-showroom) |
|---|---|---|
| Two-Wheeler | X-Men, Gracy, Eeva, Mistery | ₹1.2 – ₹1.8 Lakh |
| E-Rickshaw | Tanga Butterfly, Tanga SS | ₹2.5 – ₹3.5 Lakh |
ZELIO’s Service Network: Where to get repairs done?
ZELIO’s service network is extensive across India. Currently, the company operates more than 400 authorized dealers and service centers. These provide services not only in cities but also in rural areas. ZELIO’s goal is to increase this service point to 1,000 by 2025. Moreover, customers can track the status of repairs on their vehicle in real-time through the ZELIO mobile app. This makes it easy to get service-related information.
Management’s Speech
Kunal Arya, Founder and Managing Director, ZELIO, says:
Customer trust is a key factor in the electric vehicle market. To build this trust, ZELIO has introduced a 2-year comprehensive warranty and a paperless claim system that does not require any documentation. This reflects the openness and trust of the company. Furthermore, by setting up 1,000 service centers by 2025, ZELIO plans to expand its services to rural areas.
Conclusion
A starting price of ₹1.2 lakh, coupled with a 2-year comprehensive warranty and paperless claim facility, makes ZELIO the most trusted electric two-wheeler brand among customers. This new mission, which focuses on customer trust, sets a new standard in the Indian EV market. ZELIO is moving forward with determination and vigor, with a target of selling 10,000+ vehicles by 2025.
